Clear answers to common questions regarding returns and exchanges.
Custom skins are eligible for return only if they are defective or damaged upon arrival. We do not accept returns for customized items unless there’s a manufacturing error.
If your custom skin arrives damaged, take photos of the item and packaging, then contact us within 48 hours of delivery. We will arrange for a replacement at no additional cost.
Currently, we do not offer exchanges due to the custom nature of our products. However, if you're unhappy with your skin's design, please reach out to us. We’ll work together to find a solution.
Once we receive your return, please allow 5-7 business days for processing. We will issue a refund to your original payment method if the item meets our return criteria.
We stand by our products, and while we do not offer a formal warranty, we will address any manufacturing defects. Contact our support team if you have concerns about your skin.
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